Service and support

If you want to ensure the smooth and trouble-free operation of your equipment, take advantage of the technical inspections carried out by our specialists. We provide them not only in the warranty period, but also in the post-warranty period - so you can be sure that the robots will work efficiently even after many years of use. We eliminate malfunctions, optimize the operation of machines and prevent future damage. In addition, a special function allows the operator directly from the control panel to send a report with diagnostics, on the basis of which further preventive and repair actions are planned.

Using our knowledge and experience, we provide customers with quick remote diagnostics and problem resolution. Through the shared Internet connection, our technical advisors are able to quickly and effectively diagnose and solve problems with the operation of the device or instruct how to properly set the parameters. Thanks to this, you will be able to use robots without having to wait for maintenance services.

Such a connection is made on request and with the consent of the client. In order to use the service, all you need is Internet access at the place where the robot is installed.

We also encourage you to contact our specialists in case of any other problems related to the operation of the machine, its programming or assembly. They will answer all your questions, dispel doubts and allow you and your employees to return to efficient, trouble-free work.